Contact centers
Inbound, outbound, and blended — with recording, SLA, and coaching.
Cairo · Dubai · Innovate your communication
Communication systems that work together.
We design and implement VOIP, contact-center, unified inbox, and CRM platforms for companies in Egypt and the GCC. Start with a free consultation.
Innovate your communication
FBWAIGTGSMSChatbots
2010
Founded in Cairo
24/7
Specialist support
HD
Voice as standard
1
Inbox for every channel
Client book
Trusted by companies that live on the phone
A published client book — not a stock logo wall.
Coverage
Where the client book sits
The published book is Egyptian. Delivery runs from the Maadi house, with a Dubai branch for GCC programmes. Pins mark cities of operation — not a headcount per city.
Head office
Maadi
Greater Cairo
Select a city or a region to read the coverage.
By region
Who we serve
Operations that run on the phone
Sales and collections
Campaigns paced against live agent availability.
CX and surveys
Hear the customer on the phone, then write the result into CRM.
Real estate and tourism
Vertical CRMs for units, viewings, packages, and guests.
VOIP
Six reasons to upgrade your calls
HD Voice
Clear, stable calls as standard — not an extra package.
Work from anywhere
Office, home, or travel. The company number stays with the team.
Call control
Forward, track, and record. You own the call path.
Security
Conversations and data protected to a named standard.
CRM and ERP
The call is logged in the customer file and in finance.
24/7 support
A specialist team available when your operation is running.
Business VOIP
Internal and external calls
Connected teams
Live reports
Cloud administration
Apps on every device
Voice and video meetings
Professional voicemail
Solutions
One partner for voice, service, and customer data
VOIP on the desk, Innovatel in the contact center, every social channel in one inbox, plus CRM, campaigns, surveys, SMS, and live reports.
Voice
Business VOIP
HD voice from the office, home, or on the move — with CRM and ERP on the same call.
Contact center
Innovatel
Intelligent routing, quality monitoring, an agent desktop, and live reports.
All channels
Unified inbox
WhatsApp, Facebook, Instagram, Telegram, SMS, and chatbots in one queue, with CRM behind it.
Customer record
CRM
Sales pipeline, a full customer file, and service that closes requests.
Start here
Mini-CRM
A simple CRM for sales and customer data — without a long enterprise project.
Outbound
Campaign management
Plan and run outbound calling campaigns with automatic distribution by skill and availability.
Survey system
Schedule and run survey calls, then capture answers, analyse them, and act.
SMS Sender
Bulk and scheduled SMS for promotions, alerts, and OTP — with delivery reports and a CRM API.
Call-center reports
Agent KPIs, wait times, customer experience, and live dashboards for the current shift.
ERP
HR, inventory, and accounting connected to the contact center and CRM.
Real-estate CRM
Units, leads, viewings, and commissions in one file.
Tourism CRM
Packages, agents, and guest files through the high season.
Innovatel
Shift 1 · Maadi
Agents
12/16
SLA
94%
Queue
7
Avg wait
0:42
A-1842
Nour
0:12RecAI 92
A-1843
Karim
0:41RecAI 81
A-1844
Maya
1:08RecAI 88
A-1845
Hadi
0:07RecAI 95
Innovatel
A contact center supervisors can actually run
Intelligent routing, quality monitoring, a real agent desktop, AI assistance, and reports during the same shift.
- Intelligent routing
- Quality monitoring
- Agent desktop + CRM
- Live dashboards
What you get
From first contact to a number you can manage
Follow the customer
One file from the first message to the closed deal, across every channel.
Your data stays yours
Secured on systems you control — not scattered across extra vendors.
One connected system
Sales, service, reports, and notifications share the same record.
Work from anywhere
Desk or phone. The operation does not stop at the office door.
Why Innovia
Why companies work with us
Deep experience in business communications
Solutions sized to your operation
A specialist team that answers
Lower cost and a clearer return
Modern platforms with ongoing updates
Delivery
How a project runs
We start from the systems you already use. Supervisors are trained first. We stay after go-live.
01
Assess
Current PBX, the CRM people actually open, and who owns the queue after hours.
02
Design
Which screen is the source of truth, where Innovatel connects, and what SMS and WhatsApp share.
03
Implement
On-premise or cloud, installed and tested against the agreed design.
04
Train
Supervisors first, then agents — until a shift can run without us in the room.
05
Support
The first week is when issues appear. Cairo stays involved. Dubai covers GCC sites.
Packages
Three ways to start — sized to how you actually run
Not a price list. A starting shape we size after we see the current PBX, the seats, and the channels you already use.
01
Office
Companies that live on the desk phone and need HD voice, mobility, and a clean optional CRM.
Small and mid-size offices. No contact-center floor yet.
02
Contact center
In-house floors that need routing, recording, quality, and a desktop agents will use.
From about twenty seats to a full operation.
03
Connected company
Teams that need the call, WhatsApp, and the invoice on one customer file.
Sales, service, and back office that have outgrown separate tools.
Typical work
How the same stack lands in a real operation
The companies we serve are on the clients page — from the published Innovia Client Book. These are typical engagements we design for.
01
Collections
Outbound that follows occupancy, not a spreadsheet
The next call goes to someone who can take it. Results sit on the customer file, not in a Friday export.
02
Real estate
Units, viewings, and the last call in one record
Sales open one file. A held unit is not a rumour in a group chat.
03
Tourism
Allotments that survive the high season
The desk that confirms rooms uses the same file the campaign filled.
Buyer questions
What companies in Egypt and the GCC ask first
Do we have to replace a working Cisco or Avaya PBX?
No. If it still routes well, we keep it as a gateway. Replacing a working PBX is not the default recommendation.
Cloud or on-premise?
Both. The core is hosted to match your IT and compliance needs. Cutover runs in an agreed window, with a fallback.
Can staff keep their numbers?
Yes. The numbering plan is designed so extensions and company numbers stay with the people who use them — including remote staff.
Is WhatsApp the official Business API?
The unified inbox connects official business accounts. We do not run the desk off personal phones.
Where do call recordings live?
Against the activity, under a retention policy you approve. They are not dumped into an unmanaged shared folder.
Mini-CRM or full CRM?
Mini-CRM if you need a working file this month. Full CRM when pipeline, service, and live reports have to sit next to the call. You can grow from one to the other.
Do you sell the handsets too?
We specify IP phones, headsets, and gateways to match the software. Hardware is not chosen the other way around.
How is Dubai involved?
Implementation and support across the GCC, so a floor in the Emirates is not waiting on Cairo hours.
Offices
Cairo for delivery. Dubai for the region.
Cairo
Cairo headquarters
3, Road 159, El-Itehad Square, Hadayek El Maadi — in front of Metro Market.
Dubai
Dubai branch
Implementation and support across the GCC, so teams in the Emirates are not waiting on Cairo hours.
Innovate your communication
Book a free consultation
Tell us what you already run — VOIP, contact center, channels, or CRM — and we will map the next step.