Head Office :Street 159, No. 3
El-Itehad Square, Maadi, Cairo, Egypt
E :info@innoviais.com
www.innoviais.com
T: (+202) 25244557,  (+202) 25244558
M: (+2) 01060677436,  (+2) 01111087311
(+2) 01226214382

System Objective finalize the complaints and getting the final feedback to maintain the client`s relations.

System always has different level of analysis in order to finalize the process in a very professional way.

Under the photo u will find ( System Manage complaints by status and can manage standard service level of every complaint and how to manage it and the escalation level

Complaint Management system

  • Manage Complaint Type
  • Manage Complaint Status
  • Setting settled for every complaint Standard service level
  • Automated reminders with the service level
  • Automated Mails sent
  • Escalation options with automated warnings