Innovia Integrated Solutions involves the contracting out of a business process (e.g. payroll processing, claims processing) and operational, and/or non-core functions (e.g. telemarketing, call center support) to another party .Outsourcing is also the practice of handing over control of public services to for-profit corporations.
Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring
(Relocating a business function to a distant country)or near-shoring (transferring a business process to a nearby country).
This could be easily implemented by providing the following services:
• Outbound &Inbound calls
• Robo-Calls
• Virtual Office assistance
• Market Research
• Information verification
• Appointment scheduling
• Soft lead generation
• Sales lead qualification
• Up selling &Cross selling
• Telemarketing B2B and B2C
• Customer support
• Order taken
• Billing queries
• Handling complaints
• Customer retention
• Product information request